Information
We understand you have questions before booking an appliance repair. At Decatur Solution Works, we want to make the process as transparent as possible. Here, you'll find answers to common questions and understand why Decatur Solution Works is a trustworthy choice for your appliance repair needs in Decatur, GA.
Frequently asked questions
Get the answers you need about our appliance repair services. We've compiled the most frequently asked questions to help you make an informed decision. We're dedicated to quality and integrity and committed to excellence.
What are the most common questions customers ask before booking an appliance repair appointment?
Customers typically ask about our service call fee and whether it applies to the repair cost. They also inquire if we provide written estimates before work begins and what payment methods we accept. Other common questions include whether we offer two-hour or four-hour arrival windows, if they'll receive a call or text when the technician is on the way, if we stock common parts for 'one-visit' repairs, if our technicians are licensed, insured, and background-checked, what brands we specialize in, if their appliance is worth repairing or if they should buy a new one, and if we use OEM (Original Equipment Manufacturer) parts or after-market parts.
Besides price, what makes Decatur Solution Works a trustworthy choice for appliance repairs?
Decatur Solution Works is physically rooted in the Decatur community (serving the 30030, 30032, 30034, 30035 and 30033 zip codes). Because we focus on Decatur specifically, our response times are typically faster than companies trying to cover the entire Metro Atlanta perimeter. We often service property managers and local Airbnb owners, meaning we are used to high-stakes repairs where speed and reliability are non-negotiable. We prioritize understanding the problem before a tech even arrives, which often leads to more "one-visit" fixes. Because we handle property management and general home repairs, our technicians understand how appliances interact with your home’s wider systems (like electrical and plumbing), preventing "band-aid" fixes that don't last. Decatur Solution Works operates as a highly curated service provider. Our trust factor comes from our vetting process. We don't just send "any" technician; we connect you with professionals who have been pre-screened for the Decatur area. This removes the "technician lottery" that often happens.
What are the biggest worries or hesitations people have about hiring someone to fix their appliances?
People want to know the "entry price" and if the service call fee is applied to the service. They also want to know if we take their payment options, if we are licensed and insured, if we offer a warranty, if we specialize in their brand, if their appliance is worth repairing or if they should just get a new one, and how much longer their appliance would last after this repair.
If customers only read one or two questions on this page, what information is most important for them to know?
The most important information for customers to know is the areas we serve (Decatur and surrounding zip codes), that we are local and trustworthy, that our service call fee is included in the price, and that we want our customers to tell others about us. We strive to provide reliable and transparent service to our community.